Refunds

You get a full refund if the operator rejects your order or cannot deliver it. The refund goes back to the payment method that you used through Stripe.

• The operator rejects an order that breaks the terms. You get a full refund.
• An order that fails, for example when the AI agents cannot produce a result that the operator approves: the operator retries the job or refunds you in full within 3 business days.
• If your order is still not delivered 5 business days after the delivery time above, write in your order thread. You then get a full refund. The delivery times are on the Terms page.
• A delivered order is final.
• A subscription stops renewing when you cancel it. Cancellation stops the next charge. You keep access until the end of the month that you paid for. The current month is not refunded.
• A tip is a gift. A tip has no private link and no message thread. If a tip was charged in error, ask in the chat of the live stream. The stream is not always live. If it is offline, ask again when the next stream starts. Say the time and the amount. Do not post card details.

AI agents produce the AI audit and the AI upgrade. The operator approves each delivery.